receptionist

(This lesson has been presented once before. It was heard on Monday, April 21, 2008.)

FIB VOA Jingle

Functioning In Business, FIB 9D-8

Saly:   Lao Opening

FIB    Opening

Gary’s Tips:   

Larry:      Gary’s Tips.

Saly:          Explanation in Lao what Gary will say about the dialog with a receptionist.

UPBEAT MUSIC FIB          

Eliz:      Now it’s time for Gary’s Tips with Gary Engleton!

Gary:      Hello, Elizabeth!   Today I’ll be talking about typical conversations between receptionists and visitors to an office.

                  In today’s Business Dialog, Mr. Wan shows up without an appointment at Ms. Martins’ office.

                  First he introduces himself by name and company, using the expressions “My name is...” and “I’m...”

Marla:      May I help you?

David:      Yes, my name is David Wan.

                  I’m from the East-West Trading Company.

                  Here’s my card.

Gary:   When he asks to see Ms. Martins, the receptionist asks him if he has an appointment.

David:       I’d like to speak to Ms. Suzanne Martins.

Marla:      Do you have an appointment?

David:       No, actually I don’t.  I just happened to be in town.

Gary:      Since he doesn’t have an appointment, the receptionist politely refuses his request, using the expression “I’m afraid...”

Marla:      Well, Ms. Martins is very busy today.

                  I’m afraid that she won’t have time to talk to you.

Gary:      This conversation is similar to Mr. Blake’s conversation with the receptionist.

                  The big difference is that Mr. Blake had an appointment.

                  Let’s listen to that conversation again:

Sil:            Good morning, sir.  Can I help you?

Blake:      Yes.   I have an appointment to see Mr. Chapman, Stewart Chapman, at ten thirty.

Sil:            Oh, Mr. Chapman.  Can I have your name please?

Blake:      Yes.  The name is Blake, Charles Blake of International Robotics.

Sil:            All right, thank you.  Just a moment please.

Gary:      When you come to an office, be sure to introduce yourself, with your name and the name of your company.

                  And if you have an appointment, you should tell this to the receptionist.

                  Thanks for joining us today for Gary’s Tips.  We’ll see you again next time!

Eliz:      Thanks, Gary!

MUSIC

Saly:   Explanation in Lao with example the expression "to show up".

In today’s Business Dialog, Mr. Wan shows up without an appointment at Ms. Martins’ office.

Saly:    Pointing out in Lao how and what Mr. Wan says to the

         receptionist when he shows up without an appointment

             “My name is...” and “I’m...”

Marla:      May I help you?

David:      Yes, my name is David Wan.

                  I’m from the East-West Trading Company.

                  Here’s my card.

Saly:          Explanation in Lao the word  "typical".

           Today I’ll be talking about typical conversations between receptionists and    visitors to an office.

Saly:              Lao Closing

FIB      Closing

Eliz:      Well, our time is up.  Tune in again next time for Functioning in Business.  See you then!

FIB MUSIC lead-in and then dips for voice over

MUSIC up and then fade

Project Head and Lead Writer:  Andrew Blasky, Ph.D.

Writers: Kevin McClure, Charles H. Brewer III, Catherine Becket

Consultants:  Michael Yan, Lance Knowles, Elizabeth Chafcouloff, Margaret Boothroyd