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Zoom Suffers Worldwide Outages

FILE - A student takes classes online with his companions using the Zoom app at home.
FILE - A student takes classes online with his companions using the Zoom app at home.

Videoconferencing platform Zoom experienced worldwide outages Monday morning, coinciding with the first day of remote classes for many schools and universities.

On its status page, Zoom reported partial outages for its website, meetings and webinars. By Monday afternoon, all systems were reported as operational.

Downdetector recorded a spike in issue reports, mostly from North America and western Europe, which peaked at nearly 17,000 complaints at 9 a.m. EST.

Lighter areas on Downdetector’s map Monday morning also showed complaints in China, India, Mexico and other countries, although most had faded by the afternoon.

The company’s Twitter mentions were flooded with concerned and panicked users, including professors and students.

“Please fix the system — we depend on your availability,” wrote Janine M. Ziermann, an assistant professor at Howard University’s College of Medicine in Washington.

“Half of my student's [sic] don't get emails due to server failure ... Zoom seems down ... my lecture starts in 43 minutes,” she wrote, alongside an animated image from TV show The Big Bang Theory of a character hyperventilating into a paper bag.

“My laptop is buzzing, phone melting down,” wrote Florida State University professor Mark Zeigler. “I would cry, but I decided to laugh and have a cup of tea.”

Students were quick to make jokes on the widespread outages.

“And like clockwork both Zoom and Canvas crash the first morning back to school,” wrote Lauren Gruber, a graduate student at Indiana University, alongside an image of a flaming Elmo figure. The meme is used to denote chaotic situations. “You really, really can’t make this stuff up.”

Canvas is a program that supports online learning by allowing users to submit homework assignments and view their grades.

Zoom announced it was investigating the problems at 8:51 a.m. EST and said by 11:30 a.m. it had rolled out a fix for most users.

“Everything should be working properly now!” the company tweeted, offering its “sincere apologies” to customers.

Users in California, Mexico and elsewhere replied saying they were still experiencing issues. Others, seemingly students, jokingly asked Zoom to shut down again.

Billionaire businessman Eric Yuan started Zoom in 2011, originally under the name Saasbee. By the end of its first month, the California-based company had more than 400,000 users, and by 2017 was valued at $1 billion. The company remained little known outside its base of mostly business users, but when the coronavirus pandemic began in early 2020, Zoom saw its usage rates surge.

Schools, universities and other organizations took their operations to Zoom, kicking off heightened scrutiny of the software’s security and privacy features, and connections to China.

In June, the company acknowledged temporarily closing three accounts belonging to U.S.-based Chinese activists after they held a Zoom event to commemorate the 31st anniversary of the Tiananmen Square crackdown, Axios reported.

Zoom has also been plagued by reports of unwanted guests intruding on video meetings, an event so common it has its own name: Zoom-bombing. The Federal Bureau of Investigation issued a press release in March warning the public of the practice after two schools said their online classes were hacked.

The widespread crashes Monday morning underscored the problems of online learning, even as schools kick off another year.

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Michigan State international students get their own space

FILE: A sign for Michigan State University is seen near the campus in East Lansing, Michigan, Feb. 1, 2018.
FILE: A sign for Michigan State University is seen near the campus in East Lansing, Michigan, Feb. 1, 2018.

Michigan State University in East Lansing, Michigan, is setting aside a space in the International Center for international students.

Nidal Dajani, vice president of the school's International Student Association, said that the club plans to use the space to host events and hopes to collaborate with other student groups.

Read the full story here.

International students find community during Pride Month

FILE - The Rainbow Flag, an international symbol of LGBT liberation and pride, flies beneath the American flag at the Stonewall National Monument on Oct. 11, 2017, in New York.
FILE - The Rainbow Flag, an international symbol of LGBT liberation and pride, flies beneath the American flag at the Stonewall National Monument on Oct. 11, 2017, in New York.

For LGBTQ+ international students, Pride Month, observed in June, is a unique time to reflect.

They hold on to multiple identities — both their LGBTQ+ identity and their cultural background — but coming to terms with them is not always easy.

For graduate student David Zhou, these identities can feel conflicting as transgender rights in China remain a controversial issue and spaces for LGBTQ people close. Zhou, 25, is transgender and pursuing an education in the STEM field at an urban university in the Midwestern United States.

VOA is using a pseudonym for Zhou’s first name and is not naming his university to protect his identity due to safety concerns back home in China. Zhou is not open about his transgender identity to his family.

During Pride Month, Zhou said he attended multiple LGBTQ+ events in his community and is surrounded by a supportive group of LGBTQ+ students who can relate to his experiences. But he’s not open about his identity to everyone on campus and said he doesn’t disclose his preferred pronouns to everyone to avoid transphobic comments.

“I feel like I have to make some judgments of the character of that person to see if they’re a good person to disclose [my identity] to,” Zhou said.

Zhou’s Pride Month celebrations included attending local markets with LGBTQ+ vendors and hanging out with his LGBTQ+ friends.

“They normalized being trans and for a long time I feel like trans identity is, should I say a vulnerability, brings me fear and worrying about discrimination, but having those events are helpful because it allowed me to see that queer people could just [live] openly,” he said.

At social events where few international students are present, Zhou said it can be tough to fit in.

“There's a lot of times like when they were talking about things I kind of, don't really understand, mostly because I kind of lack some background experience or knowledge,” he said.

Zhou said he is not aware of specific groups for LGBTQ+ international students at his university, but said international students are more prevalent in graduate programs and therefore find representation in organizations for LGBTQ+ graduate students.

In China, transgender individuals must obtain consent from an “immediate family member,” even for adults hoping to transition, which critics say limits the autonomy of transgender individuals while supporters say the policy protects doctors from violence by upset parents.

Struby Struble, a former coordinator of the University of Missouri LGBTQ+ Resource Center, told NAFSA: Association of International Educators in 2015 that LGBTQ+ international students face a “double barrier” on campus.

“With their international student friends, they feel isolated because they’re the LGBT one,” she said. “But then among the LGBT students on campus, they feel isolated because they’re the international one.”

Nick Martin, associate director of the Q Center, Binghamton University’s LGBTQ+ student support office, said when international students tour the center, there’s often a sense of hesitation as they enter a type of space that may not be present in their home country.

“I compare that to a year in after they've come into the space, they've again, maybe come to some of our events, they've got more connected,” he said.

Martin said graduate students have a unique interest in the Q Center as they may use the office for research and advocacy purposes that align with their studies.

“For older students, there may be hesitancy in a different way, but I think it's more in the vein of they want to do some of the advocacy work,” he said.

Martin said he thinks about how both his office and BU’s international student office can support students who come from countries with few — if any — protections for LGBTQ+ individuals.

“It's been a learning process of what those students really need, but I think I've kind of learned that a lot of students are just looking for the safe space that we offer,” Martin said.

International students discuss US campus culture shock

FILE - People take photographs near a John Harvard statue, Jan. 2, 2024, on the campus of Harvard University, in Cambridge, Mass.
FILE - People take photographs near a John Harvard statue, Jan. 2, 2024, on the campus of Harvard University, in Cambridge, Mass.

International students at De Anza College in Cupertino, California, talked about culture shock in an article in La Voz News, the student newspaper.

"It felt like a major culture shock. Everything was so different, from academics to mannerism," said a student from Mexico.

Read the full story here.

These are the most expensive schools in the US 

FILE - Students relax on the front steps of Low Memorial Library on the Columbia University campus in New York City on Feb. 10, 2023.
FILE - Students relax on the front steps of Low Memorial Library on the Columbia University campus in New York City on Feb. 10, 2023.

High tuition costs along with housing and food expenses can add up for students at U.S. colleges and universities.

MSNBC looked at the most expensive schools in the country, with one costing more than $500,000 for a bachelor’s degree. (June 2024)

Uzbekistan students admitted into top US universities

FILE - U.S. Secretary of State Antony Blinken speaks with students as he attends an English Language Learning Event at Uzbekistan State World Languages University in Tashkent, Uzbekistan, Wednesday, March 1, 2023.
FILE - U.S. Secretary of State Antony Blinken speaks with students as he attends an English Language Learning Event at Uzbekistan State World Languages University in Tashkent, Uzbekistan, Wednesday, March 1, 2023.

Students from Uzbekistan are among the international students admitted to top colleges and universities in recent years.

Gazata.uz profiled some of the Uzbekistan students attending Harvard, Brown, Princeton and other U.S. universities. (June 2024)

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